Shaka Autumn/Winter 2023 "Into the Woods" : Shop Now

FAQs

View The Frequently Asked Questions Relating To Shaka Below By Clicking The Plus Sign To Reveal The Answers.

Shaka, working in 2000 with London-based design team, we carved our mark as Shaka London. After that we took on the name Shaka in 2013, when we established our new identity for the urban lifestyle of working women; with core values being individuality #Shakastyles, Sensual, Contemporary, Smart and Intelligent. Branching out are the product lines of elegant evening gowns for special occasions, Shaka SAKU and semi-formal, casual working wear, everyday items, Shaka Leisure.


About the store

We remain focused on the health and safety of our customers, and every employee is always number one. By strictly following the instructions of the Ministry of Public Health, including consulting with the shopping center where we have a storefront located. We’ve added security measures to give you a hassle-free in-store shopping experience by limiting the number of people who come in to create distance (distancing).

WHERE CAN I PLACE AN ORDER?


Online:

Website: https://www.shakastyles.com/

Line Official: https://lin.ee/dcrKmtm

WhatsApp: https://wa.me/message/LLHXUIAYK3KGK1

Facebook: https://www.facebook.com/shakastyles

Instagram: https://www.instagram.com/shaka_styles/

 

Offline:

Siam Center (1st Floor)
Eight Thonglor (1st Floor)
The Promenade (1st Floor)
Icon Siam (1st Floor)
Sukhumvit 23 (2nd Floor)

 

 

 

 

HOW DO I KNOW THAT AN ITEM IS READY TO SHIP AND WHAT CAN I DO IF I WANT TO GET SOLD OUT ITEMS?
Stock levels are indicated next to each item:
Sold out: Item is currently unavailable for purchase

In case the item is sold out, you can use the ‘Notify Me’ button to receive an email notification if the item comes back. You may also subscribe to our newsletter to receive emails when items you like come back in stock.

CAN I RESERVE AN ITEM?
Shaka does not accept any reservations. The items you add to your shopping bag will be kept for as long as the product is available. However, these items are not placed on hold and someone else may purchase the item even if it is in your cart.

To avoid this from happening, make an order ASAP!

THERE WAS AN ERROR WHILE I WAS CHECKING OUT! HOW DO I KNOW IF THE TRANSACTION WENT THROUGH OR NOT?
1. Check “My Orders” or click here. (Link to customer order page)

2. Check the most recent order. Is it the one you just placed?

3. For further confirmation, please contact your bank to see if your card was charged, as your account balance will be reflected as soon as you have confirmed your order with us.

 

HOW DO I CANCEL AN ORDER?
1. The order was still unsuccessful: you can cancel the order by clicking the cross to remove products from the shopping cart on the website or application immediately.

2. The order was successful: call us at +66 02-961 5675 (Mon-Fri, 8:00 – 17:00) or send us an email at contact@shakastyles.com and inform us of your order number (Sha-0000001)

  • WHAT KINDS OF PAYMENT METHODS ARE AVAILABLE?

Credit / Debit Card (Visa and Master Card) / Money Transfer via payment gateway

  • MY CARD WAS DECLINED. WHY?

Shaka accepts Visa and MasterCard.

Note: For debit cards, please make sure your card supports online shopping.

Potential solutions for the most common declined payment reasons:

  1. The account doesn’t have sufficient funds.
  2. The name of the account owner doesn’t match the information you provided.
  3. The issuing bank doesn’t allow using the bank account for online or international transactions.
  4. The bank account doesn’t exist anymore.
  5. Limited number of transactions

Please contact your bank if you meet these problems.

 
  • WHAT ARE DELIVERY OPTIONS?

Domestic: it will be delivered via EMS Thai Post.

International:  it will be delivered via DHL or FedEx.

  • HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Bangkok Metropolitan Region: 1 – 3 business days.

Upcountry: 3 – 5 business days.

During the holidays, campaign period delivery may be delayed by an additional 2-3 business days.

  • HOW MUCH WILL SHIPPING COST? 

Domestic: We offer free delivery when you purchase up to 2,000 baths.

International: Shipping costs are charged according to the shipping rates set by the company.

 
  • HOW DO I ISSUE TAX INVOICE FOR MY ORDER?

For orders placed on shakastyles.com:

  • You can fill in your Tax Rebate information on the Order Confirmation page. The tax invoice will be included in your package.
  • You can request a full tax invoice document from Shaka Line official.
  • You can send an email to contact@shakastyles.com for a full tax invoice with your tax identification number. 
  • HOW DO I KNOW THE STATUS OF MY ORDER?

View your Order History by checking “My Orders”.

 
  • HOW DO I EXCHANGE MY ITEMS?

There are two cases of exchange:

1. Modifications to the product’s size.

2. Modifying the product’s design or color.

This can be done by contacting staff at Line official only in case of online shopping.

** You can change the product within 7 days (from the date of receiving the product).

  • CAN I RETURN MY ITEMS?

Items that can be returned must be in perfect condition with price tags. It must be a product that has not been washed or used in any way. They must be normal price products only. Sale items will not be exchanged or returned.

Returns must be contacted through the staff at Line official only in case of purchasing products via online channels.

  • WHERE CAN I RETURN MY ITEMS? (AFTER CONTRACTING THE STAFF ONLY)

1. Free return at any Shaka location!

2. Self-delivery: Additional charges may apply depending on the shipping company used, the weight of the goods, and the delivery country. Please check the transit time before returning the item.

** Delivery and return within 7–10 business days.

  • WHERE CAN I SEND TO RETURN MY ITEMS?

E-Commerce Department.

Y.M.F. Company International Thai Co., Ltd.

69/98 Moo 1, Tiwanon Road, Ban Mai, Pak Kret, Nonthaburi 11120

Tel : 02-9615675 ext. 1225

  • CAN I RETURN CLEARANCE ITEMS?

All Clearance items purchased online are marked as final sale and are not eligible for returns and refunds. Please ensure to read the product descriptions and Terms and Conditions carefully before you make your purchase.

 

 
  • WHERE DO I FIND THE MEASUREMENTS OF AN ITEM? 
    You can check each item’s exact measurements by viewing the measurement section on the product page.
  • HOW DO I KNOW MORE ABOUT THE MODELS? 

For any product, you can check the exact measurement of each model by viewing the “Model’s Size” section on the product page.

  • WHAT DOES ‘ONE SIZE’ STAND FOR?

One Size means there’s only one size available for that item. Please refer to the product’s measurements for exact sizing information.

** In order to order One Size, you should compare your proportions with the product size carefully before ordering. Because some products are not Free Size.

Customer service (Admin) is open for service via Facebook and chat Monday-Friday (8.00-17.00). Saturday-Sunday (10.00-17.00).

Customer service is available by phone and email Monday-Friday (8.00-17.00).

Contact us at: contact@shakastyles.com

Tel: (+66) 02-961 5675

Website: https://www.shakastyles.com/ 

Line Official: https://lin.ee/dcrKmtm 

WhatsApp: https://wa.me/message/LLHXUIAYK3KGK1

Facebook: https://www.facebook.com/shakastyles 

Instagram: https://www.instagram.com/shaka_styles/ 

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